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Terms of Use
AGREEMENT TO OUR LEGAL TERMS
We are OpenBox AI LLC ("Company," "we," "us," "our"), a company registered in Delaware, United States at 8 The Green, Ste R, Dover, DE 19901. We operate the OpenBox AI website, platform, APIs, dashboards, and related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
You can contact us by email at contact@openbox.ai.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and OpenBox AI LLC, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
We will alert you about any changes by updating the "Last updated" date of these Legal Terms. For material changes, we will provide additional notice via the Services interface, email, or account dashboard where reasonably practicable. Continued use of the Services following any update constitutes acceptance of the revised Legal Terms.
The Services are intended for users who are at least 18 years old. We recommend that you print a copy of these Legal Terms for your records.
TABLE OF CONTENTS
Our Services
Intellectual Property Rights
User Representations
User Registration
Pricing and Payment
Prohibited Activities
User Generated Contributions
Contribution License
Agent Data and the Governance Layer
Software
Third-Party Websites, Content, and Integrations
Services Management
Privacy Policy
Term and Termination
Modifications and Interruptions
Governing Law
Dispute Resolution
Corrections
Disclaimer
Limitations of Liability
Indemnification
User Data
Regulatory Compliance
Electronic Communications, Transactions, and Signatures
California Users and Residents
Export Controls and Sanctions
Restrictions on Resale and Platform Use
Customer Logo and Reference Rights
Force Majeure
Miscellaneous
Contact Us
1. OUR SERVICES
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Services provided by OpenBox AI include software, APIs, dashboards, governance controls, cryptographic attestation infrastructure, OPA-based policy enforcement engines, dynamic risk scoring systems, human-in-the-loop oversight controls, verification tools, and related documentation designed to help organizations monitor, govern, and manage AI agents, workflows, and automated processes.
Users typically access the Services by registering for an account, generating an API key, installing the OpenBox AI software development kit (SDK) using such API key, and configuring governance, monitoring, or policy rules to manage their AI agents, workflows, or automated processes. The Services do not operate independently and require user-directed configuration and integration.
The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services without independently verifying compliance. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
Some features of the Services may be made available in beta or early access form. Beta features are provided for evaluation purposes and may be incomplete, subject to change, or discontinued without notice. Beta features are provided "AS IS" without any warranty and should not be relied upon for production-critical compliance or governance purposes without independent verification.
2. INTELLECTUAL PROPERTY RIGHTS
Our intellectual property
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks"). Our Content and Marks are protected by copyright and trademark laws and treaties in the United States and around the world. The Content and Marks are provided in or through the Services "AS IS" for your internal business purposes only.
Your use of our Services
Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to: (a) access the Services; and (b) download or print a copy of any portion of the Content to which you have properly gained access, solely for your internal business purposes. Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
Your Submissions
By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, without acknowledgment or compensation to you. You are solely responsible for your Submissions.
Governance Policies and Attestation Records
Governance Policies (the rules, configurations, and enforcement logic you create within the Services to govern your AI agents) and Attestation Records (cryptographically signed records generated by the Services documenting agent actions and policy evaluations) remain your property. OpenBox will not use your Governance Policies or Attestation Records to train machine learning models, to develop competing products, or for any purpose other than providing the Services to you, without your explicit written consent. Upon account termination, you will have 30 days to export your Attestation Records before deletion. Attestation Records will not be deleted under the Services Management powers in Section 12 without prior notice.
3. USER REPRESENTATIONS
By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update it as necessary; (3) you have the legal capacity and agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, except as expressly permitted through our documented APIs and SDK; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services.
4. USER REGISTRATION
You may be required to register to use the Services. You agree to keep your password and API keys confidential and will be responsible for all use of your account, password, and API keys. You must not share your API keys with unauthorized parties. You are solely responsible for all actions taken through your account or using your API keys, whether or not authorized by you. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
You must notify us immediately at contact@openbox.ai if you become aware of any unauthorized use of your account or API keys, or any other breach of security. OpenBox will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
5. PRICING AND PAYMENT
Growth Tier (Free)
OpenBox currently offers a free Growth tier that includes production-grade SDK access, cryptographic audit trails, OPA-based policy engine, built-in runtime guardrails, basic risk and drift detection, essential observability, and community support, with no usage limits subject to the fair use policy below. No credit card is required to access the Growth tier.
While we intend to maintain the Growth tier on an ongoing basis, OpenBox reserves the right to modify, limit, or discontinue the Growth tier with reasonable advance notice of not less than 90 days. Existing Growth tier users will not be required to pay retroactively for prior usage.
Enterprise Tier
Advanced features are available as an Enterprise tier at custom pricing. Enterprise tier pricing, terms, and order forms are available at openbox.ai/pricing or on request. Enterprise tier subscriptions will be governed by a separate Order Form which, together with these Legal Terms, constitutes the full agreement between the parties for those services. Payment terms, billing cycles, and cancellation terms will be specified in the applicable Order Form. All payments shall be in US dollars unless otherwise agreed in writing.
Fair Use
While the Growth tier carries no defined usage limits, you agree to use the Services in a manner consistent with reasonable business use. We reserve the right to apply fair use controls, including rate limiting or throttling, if your usage materially and adversely affects the performance or availability of the Services for other users. We will use reasonable efforts to notify you before applying such controls.
6. PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:
Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Trick, defraud, or mislead us or other users, including in any attempt to learn sensitive account information, API keys, or system credentials.
Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
Use the Services in a manner inconsistent with any applicable laws or regulations.
Upload or transmit viruses, Trojan horses, or other material that interferes with any party's uninterrupted use and enjoyment of the Services.
Engage in unauthorized automated use of the system outside of our documented APIs and SDK, including scraping or data extraction.
Delete the copyright or other proprietary rights notice from any Content.
Attempt to impersonate another user or person or use the username of another user.
Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
Use the Services as part of any effort to compete with us or to build a substantially similar product, or otherwise use the Services for any revenue-generating endeavor that has not been specifically endorsed or approved by us under a separate written agreement.
Deploy AI agents through the Services with the intent to cause harm to persons, systems, or organizations.
Intentionally generate false Attestation Records or manipulate governance audit trails produced by the Services.
Deploy AI agents for high-risk use cases prohibited under applicable law, including automated decision-making with significant legal or similarly significant effects on individuals without appropriate human oversight.
Use the Services in connection with the development of biological, chemical, nuclear, or radiological weapons or any other weapons of mass destruction.
Use the Services to process or transmit content that is illegal, obscene, or that exploits or harms minors.
Sell or otherwise transfer your account or API keys.
Rely on the Services as the sole mechanism for legal, regulatory, or compliance decision-making.
Deploy the Services in safety-critical systems without appropriate human oversight.
Use the Services in fully autonomous decision-making systems producing legal or similarly significant effects without appropriate human review.
7. USER GENERATED CONTRIBUTIONS
The Services do not generally offer users the ability to publicly post or submit content. Where you submit information, data, feedback, logs, Governance Policies, or other materials to us in connection with the Services (collectively, "Contributions"), such Contributions may be used solely in accordance with these Legal Terms and our Privacy Policy. When you create or make available any Contributions, you represent and warrant that the creation, submission, and use of your Contributions does not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party, and that you have all necessary rights and permissions to submit such Contributions.
8. CONTRIBUTION LICENSE
You retain ownership of your Contributions, including Governance Policies and configurations you create within the Services. By submitting Contributions, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and process such Contributions solely for the purpose of operating, maintaining, securing, and improving the Services. This license does not: (a) transfer ownership of your Contributions; (b) permit us to use your Contributions, Governance Policies, Agent Data, or Attestation Records to train machine learning models or develop competing products; or (c) grant us rights beyond what is necessary to provide the Services to you. By submitting suggestions or other feedback specifically about the Services, you agree that we can use and share such feedback for any purpose without compensation to you.
9. AGENT DATA AND THE GOVERNANCE LAYER
9.1 How the OpenBox Governance Layer Works
The OpenBox platform operates by instrumenting your AI agents and sitting within the execution layer of those agents. In order to provide runtime governance, cryptographic attestation, policy enforcement, and risk scoring, the OpenBox governance layer necessarily observes and processes data generated by or transmitted through your agents ("Agent Data"), including prompts, intermediate reasoning steps, API calls made by agents, agent outputs, decisions, credentials used by agents, and metadata about agent actions. This is fundamental to how the Services work. By deploying agents with the OpenBox SDK, you acknowledge and accept this mechanism.
9.2 Agent Data Processing
You acknowledge and agree that:
The Services require access to Agent Data to perform runtime governance functions. You authorize OpenBox to process Agent Data solely for the purpose of providing the Services to you.
Agent Data may include proprietary, confidential, or sensitive information about your business, your customers, or third parties. You are solely responsible for ensuring that your deployment of the OpenBox SDK complies with your own data governance obligations, applicable law, and any applicable third-party terms of service.
OpenBox will not use Agent Data for any purpose other than providing the Services, including without limitation for training machine learning models, benchmarking, or improving services for other customers, without your explicit written consent.
You represent that you have all necessary rights, consents, and authorizations to submit Agent Data to the Services, including any personal data of third parties that may be present in agent workflows.
OpenBox does not control the content of Agent Data and is not responsible for verifying its legality, accuracy, or appropriateness.
9.3 Third-Party System Visibility
Because the OpenBox governance layer instruments agents to observe their execution, information about your internal systems, business logic, API integrations, data flows, and the systems of third parties that your agents interact with may be visible to the OpenBox governance layer during agent execution. OpenBox treats all such information as your confidential information and will not disclose it to third parties except as required by law or as necessary to provide the Services. You are responsible for ensuring that your use of the Services in connection with third-party systems complies with any agreements or obligations you have with those third parties. OpenBox is not liable for the actions of third-party systems accessed by your agents.
9.4 Agent Data Indemnification
You agree to indemnify and hold harmless OpenBox from any claims, damages, liabilities, or expenses arising from: (a) Agent Data that infringes the intellectual property rights of any third party; (b) Agent Data that contains personal data processed in violation of applicable privacy law; (c) Agent Data that contains confidential information of third parties that you did not have authority to submit to the Services; or (d) Agent Data that violates any applicable law or third-party agreement.
9.5 No Guarantee of Agent Behavior
OpenBox provides governance infrastructure to enforce policies at the point of agent execution, but does not warrant that: (a) the Services will prevent all unauthorized or unintended agent actions; (b) Governance Policies you configure will achieve all compliance objectives under applicable law; (c) Attestation Records will satisfy the evidentiary requirements of any particular regulator or jurisdiction; or (d) runtime enforcement will be error-free or uninterrupted. You remain responsible for configuring Governance Policies appropriately for your use case and for maintaining human oversight of agent deployments.
10. SOFTWARE
We may include software for use in connection with our Services, including the OpenBox AI SDK. If such software is accompanied by an end user license agreement ("EULA"), the terms of the EULA will govern your use of the software. If such software is not accompanied by a EULA, then we grant to you a non-exclusive, revocable, personal, and non-transferable license to use such software solely in connection with our Services and in accordance with these Legal Terms. Any software and any related documentation is provided "AS IS" without warranty of any kind, either express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. You accept any and all risk arising out of use or performance of any software.
The OpenBox AI SDK is distributed under the MIT License. The MIT License governs your use of the SDK independently of these Legal Terms. A copy of the MIT License is available at: github.com/OpenBox-AI/openbox-temporal-sdk-python/blob/main/LICENSE
11. THIRD-PARTY WEBSITES, CONTENT, AND INTEGRATIONS
The Services may contain links to other websites ("Third-Party Websites") as well as content belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services.
The Services integrate natively with various third-party agent frameworks, orchestration platforms, and infrastructure providers as described in our official documentation or via the Services interface (collectively, "Third-Party Integrations"). Your use of any Third-Party Integration is governed by that provider's terms of service and privacy policy. OpenBox is not responsible for the operation, availability, or conduct of any Third-Party Integration. We make no warranties regarding Third-Party Integrations and are not liable for any loss or damage resulting from your use of any Third-Party Integration in connection with the OpenBox platform.
If a Third-Party Integration modifies its API, discontinues a service, or changes its terms in a way that affects the OpenBox integration, we will use reasonable efforts to update the affected integration but cannot guarantee uninterrupted compatibility.
Without limiting the foregoing, OpenBox shall have no liability for: (a) outputs generated by third-party AI models or systems; (b) decisions or actions taken by AI agents or workflows operating through Third-Party Integrations; (c) failures, downtime, or changes in third-party APIs or infrastructure; or (d) any damages arising from reliance on Third-Party Integrations.
12. SERVICES MANAGEMENT
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems, provided that Attestation Records will not be deleted under this provision without prior written notice to you; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
13. PRIVACY POLICY
We care about data privacy and security. Please review our Privacy Policy at openbox.ai/privacy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.
The Services are hosted on Amazon Web Services (AWS) infrastructure in the us-east-1 region (Northern Virginia, United States). If you access the Services from any other region of the world with laws governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States. If you are located in the European Economic Area, United Kingdom, or Switzerland, you may request a Data Processing Agreement by contacting contact@openbox.ai.
14. TERM AND TERMINATION
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
Notwithstanding the above, for Enterprise tier customers operating the Services in production environments, we will use reasonable efforts to provide at least 90 days' notice before discontinuing the Services, except where required by law or to prevent ongoing harm.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party. Upon termination, you will have 30 days to export your Attestation Records and Governance Policies before deletion.
15. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Services. We cannot guarantee the Services will be available at all times. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
16. GOVERNING LAW
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Delaware applicable to agreements made and to be entirely performed within the State of Delaware, without regard to its conflict of law principles.
17. DISPUTE RESOLUTION
The Parties agree to attempt informal resolution of any dispute arising in connection with these Legal Terms for at least thirty (30) days prior to initiating formal proceedings, except where injunctive relief is sought or intellectual property rights are implicated. Any legal action of whatever nature shall be commenced or prosecuted in the state and federal courts located in the State of Delaware, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in such courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms. In no event shall any claim, action, or proceeding brought by either Party related in any way to the Services be commenced more than one (1) year after the cause of action arose.
18. CORRECTIONS
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
19. DISCLAIMER
THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.
20. LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE GREATER OF: (A) THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING; OR (B) FIVE HUNDRED UNITED STATES DOLLARS (USD $500).
CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
21. INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; (5) Agent Data as described in Section 9.4; (6) the actions of AI agents deployed by you, whether or not governed by the Services; or (7) any overt harmful act toward any other user of the Services with whom you connected via the Services. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
22. USER DATA
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data. You are responsible for maintaining your own backups of critical data, including Attestation Records that you may require for regulatory or compliance purposes.
23. REGULATORY COMPLIANCE
The Services are designed to support enterprise AI governance obligations. However:
OpenBox does not provide legal advice. Nothing in these Legal Terms or in the Services constitutes legal, regulatory, or compliance advice.
You are solely responsible for determining whether the Services are appropriate for your regulatory obligations, including under the EU AI Act, NIST AI Risk Management Framework, ISO 42001, MAS AI governance guidelines, UAE AI regulations, SDAIA requirements, or any other applicable regulatory framework.
The compliance frameworks supported by the Services reflect our interpretation of applicable regulations as of the date of these Legal Terms. Regulatory requirements change. You should seek independent legal and compliance advice regarding your obligations.
The fact that the Services support certain compliance frameworks does not constitute a certification, endorsement, or guarantee that your AI systems are compliant with those frameworks.
If you are deploying AI agents that constitute "high-risk AI systems" under the EU AI Act or equivalent legislation, you are responsible for ensuring that your use of the Services meets applicable legal requirements for such high-risk systems.
24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
25. CALIFORNIA USERS AND RESIDENTS
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
26. EXPORT CONTROLS AND SANCTIONS
You may not access or use the Services in violation of applicable export control laws or economic sanctions regulations, including those administered by the United States Office of Foreign Assets Control (OFAC) and the Bureau of Industry and Security (BIS). By using the Services, you represent and warrant that you are not located in a jurisdiction subject to a comprehensive US embargo, and that you are not on any US government list of prohibited or restricted parties. OpenBox reserves the right to terminate access to the Services immediately if it determines that you are in violation of this section.
27. RESTRICTIONS ON RESALE AND PLATFORM USE
You may not resell, sublicense, or provide access to the Services as a managed service, embedded product, or white-labelled solution to third parties without prior written consent from OpenBox. Any such arrangement requires a separate written agreement with OpenBox, which may include additional terms regarding revenue sharing, support obligations, and compliance requirements.
28. CUSTOMER LOGO AND REFERENCE RIGHTS
By: (i) creating an account with OpenBox AI LLC; (ii) using our Services or SDK; or (iii) publicly disclosing your use of our software or services, you grant us a non-exclusive, worldwide, royalty-free, and transferable license to use, display, reproduce, and distribute your name, logo, trademarks, and/or other identifying information solely for the purpose of identifying you as a customer, user, or supporter on our website, marketing materials, presentations, and documentation. You may revoke this license at any time by providing written notice to contact@openbox.ai, and we will remove your information within thirty (30) business days of receipt, though existing printed materials, cached content, and previously distributed materials may continue to display your information.
29. FORCE MAJEURE
Neither party shall be liable to the other for any delay or failure to perform its obligations under these Legal Terms if such delay or failure arises from circumstances beyond that party's reasonable control, including without limitation: acts of God, natural disasters, pandemic or epidemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation, fuel, energy, labor, or materials, failure of telecommunications or internet infrastructure, failure or downtime of third-party cloud infrastructure providers (including Amazon Web Services), or governmental restrictions or actions. The party affected by a force majeure event shall notify the other party as soon as reasonably practicable and shall use reasonable efforts to mitigate the effects of such event.
30. MISCELLANEOUS
These Legal Terms, together with our Privacy Policy and any applicable Order Forms, constitute the entire agreement and understanding between you and us regarding the Services and supersede any prior agreements and understandings. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or use of the Services.
31. CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
OpenBox AI LLC
8 The Green, Ste R
Dover, DE 19901
United States
contact@openbox.ai
openbox.ai
